Ethics and Compliance: Hospitality and Tourism Industries

This complimentary one-day workshop examines anticorruption, labor issues, and responsibility for guest liability—common Ethics and Compliance challenges in the international hospitality and tourism industries.

These challenges particularly revolve around receiving gifts, bribery, working conditions, and guest well-being. E&C professionals are charged to ensure an ethical corporate cultural in widely dispersed, multicultural organizations in an industry entirely focused around customer satisfaction. Join industry professionals from both E&C and hospitality and tourism as they delve into the core issues and provide customizable solutions to this complex ethical landscape.

Holland America Line, A signature of excellenceThe workshop is facilitated by Kelly Clark, vice president, general counsel and chief ethics officer, Holland America Line.

Catering by Chartwells.

Chartwells, Eat, Learn, Live



  • Denise Kleinrichert, Ph.D., College of Business, SF State
  • Colin Johnson, Ph.D., College of Business, SF State
  • Kelly Clark, Vice President, General Counsel and Chief Ethics Officer, Holland America Line
  • Ed Fuller, President and CEO of Orange County (CA) Visitors Association
  • Will Weinstein, Lecturer, Ethics and Integrity in the Real World
  • Minouche Kandel, Director, Women's Policy at San Francisco Department on Status of Women
  • Ric Edgar, Talent Acquisition Manager, Brinker International
  • Sally Baack, Ph.D., College of Business, SF State
  • Steve Lui, Regional Director - IT Field Services West, Hilton

Workshop Bios

Denise Kleinrichert, Ph.D.
Associate Professor, Management/Ethics

Denise Kleninrichert

Expertise in business ethics and corporate social responsibility (CSR) includes research and teaching at San Francisco State University and University of South Florida, as well as corporate executive experience. Personal mission: “conducting a thorough examination of what is known and unknown in a given field.” Specific research areas include corporate social responsibility, business ethics, social entrepreneurship and women, and supply chain analysis of start-up social entrepreneur endeavors. Earlier corporate endeavors in risk management and human resources management in the banking, health care and property/casualty insurance industries. PhD in Philosophy/Ethics and two Master’s degrees at University of South Florida, and a BA in Economics at Indiana University.

Teaching: management and leadership of ethical business practices, corporate social responsibility, and sustainable, triple bottom line (people, planet and profit) business endeavors in society. Faculty member of the Sustainable Business faculty sub-group in the Management Department of the College of Business. Founding colleague of the Center for Ethical and Sustainable Business (CESB) at SF State University. The Center integrates ethics and sustainable business research with teaching and service to the community and the university.

Colin Johnson, Ph.D.
Department Chair, Hospitality and Tourism Management

Colin Johnson

Colin Johnson has worked in many sectors of the hotel and restaurant sectors including Manchest United Football Club, Compass Services, and Thistle Hotels. He has held faculty and management positions in seven colleges and Universities in the UK, Switzerland, and the US including seven years at Ecolo hotelier de Lausanne. He has published widely in leading hospitality and tourism journals. His research interests include hospitality internationalization, Small and Medium Size enterprises and social entrepreneurship.

Kelly P.W. Clark
Vice President, General Counsel and Chief Ethics Officer

Kelly P.W. Clark

Kelly Clark, vice president, general counsel and chief ethics officer, oversees all legal and ethics matters for Seabourn and the Holland America Line group of companies. Clark advises the companies on a broad range of legal and compliance issues arising from ownership and operation of twenty-one cruise ships operating under either the Holland America Line or Seabourn name. Clark is also executive sponsor of the company’s ethics & compliance committee, which focuses on improving awareness and education throughout the companies of the importance of working with integrity, honesty and ethics at all levels of the organization.

Clark, who is CCEP certified, was named to the list of “In-House Counsel Who Matter” for the second year in a row by Ethisphere in July 2014. Clark received both her Juris Doctor and Masters in Business Administration from New York University in 1993.

Edwin D. “Ed” Fuller
President and CEO of Orange County (CA) Visitors Association

Ed Fuller

Internationally recognized hospitality industry leader, educator and best-selling author, Ed Fuller is president of Irvine, California-based Laguna Strategic Advisors, a global consortium that provides opportunities and services to independent providers of business consulting services following a 40 year career with Marriott International, Inc. as their president and managing director of International Lodging. Over the years, in addition to his business world experience, Mr. Fuller has focused his energies on supporting educational and corporate social responsibility activities. An active alumnus of Boston University, he is former vice chairman of its Board of Overseers, former president of the University’s Alumni Association and a former Trustee. He currently is chairman of its hospitality and management schools’ advisory boards and serves on the president’s International Advisory Board. In 1998, he received the Alumni Award, the University’s highest honor. Since 2012, he has served as visiting professor of leadership at the University’s School of Hospitality. Mr. Fuller was appointed president and chief executive officer of the Orange County (California) Visitors Association in 2013. He is the author of the bestselling business book, “You Can’t Lead With Your Feet On The Desk”, published in 2011.

Will Weinstein
Lecturer, Ethics and Integrity in the Real World

Will Weinstein

Will K. Weinstein, securities expert and ethics lecturer, has been active in financial services for well over 40 years and presently runs a money management firm in San Francisco. He was a governor of the Midwest Stock Exchange and served for five years as a governor of the American Stock Exchange until its merger with Nasdaq in 1998. He was a senior partner at Oppenheimer & Co. and the managing partner of Montgomery Securities, now Bank of America Securities. Will teaches a MBA course in Ethics & Integrity in the Real World at the College of Business. He has conducted courses at five major universities in China and at the University of New South Wales in Sydney, Australia. In the United States, he has taught ethics courses at City College of San Francisco, Golden Gate University, Mills College, University of Hawaii, and University of New Mexico.

Minouche Kandel
Director, Women's Policy at San Francisco Department on Status of Women

Minouche Kandel

Minouche Kandel is the director of Women’s Policy at the San Francisco Department on the Status of Women (DOSW), where she helps to coordinate San Francisco’s response to domestic violence and human trafficking. Minouche staffs the San Francisco Mayor’s Task Force on Anti-Human Trafficking and the Family Violence Council. She helps craft human trafficking and domestic violence policies for San Francisco city departments, and develops trainings on domestic violence for city agency staff. Minouche is a certified family law specialist, and a member of the Family Law Executive Committee of the State Bar of California. Minouche has received awards from California Lawyer Attorney of the Year (2008), Legal Aid Association of California (2009), Daily Journal’s Top 100 Lawyers in California (2009), the San Francisco District Attorney’s Office (2012), and the San Francisco Domestic Violence Consortium (2012). Minouche received her B.A. from Yale University and her J.D. from Harvard Law School.

Ric Edgar
Talent Acquisition Manager, Brinker International

Ric Edgar

Ric Edgar is currently a talent acquisition manager for Brinker International. Ric has held many roles in HR and operations throughout his career. Originally from Portland, Oregon, he received his B.S. from Portland State University and his M.S. from the University of Oregon. Ric has spent his entire career in the hospitality industry along with lecturing for approximately six years in the Hospitality & Tourism Management program at SF State. He currently resides in Palm Springs with his spouse Scot and their dogs Raven, Rienzi and Lucy.

Sally Baack, Ph.D.
Department Chair, Management

Sally Baack

Sally Baack is a professor in the management department. She is a repeat winner of the Professor of the Year Award for the College of Business, for her outstanding achievements in teaching, research and service. In 2007, Sally Baack was named an "Ascendant Scholar" by the Western Academy of Management—an honor awarded to scholars who have shown outstanding potential in their early careers and who are on track to becoming leaders in their fields.

Professor Baack joined San Francisco State University in the Fall of 2000. She earned her Ph.D. in International Strategic Management from the University of Southern California, and is an honors graduate in Political Science and German Literature from the University of California, Berkeley, and the Georg-August Universitaet, Goettingen, Germany. She is fluent in German.

Professor Baack’s research focuses on strategic management, ethical leadership and international competition. Her work has been published in the Journal of International Business Studies, the Case Research Journal, the Academy of Management Best Paper Proceedings, the Academy of Management Journal of Learning and Education, the International Journal of Cross-Cultural Management, the International Trade and Finance Journal, and the International Association for Human Resource Information Management Journal.

College of Business Enterprises

Please contact us to learn about the corporate benefits of executive education:

Orlando Harris

Orlando Harris
Executive Director for Business Development and Marketing
San Francisco State University Downtown Campus
835 Market Street, Suite 600
San Francisco, CA 94103
Phone: (415) 817-4321

Ethics and Compliance: Hospitality and Tourism is a College of Business Enterprises (COBE) program offered in partnership with the College of Extended Learning at San Francisco State University.

San Francisco State University Downtown Campus, 835 Market Street, San Francisco, Suite 60
Event Date: 
Friday, November 07, 2014